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Is my child's trial free?Yes! Your child's trial lesson is free, we want to make sure your child is comfortable and is ready for our lessons.
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When can my child start swimming at Swimwell?We often ask that your child is 3 years old to start with us. We are happy to offer a trial as they could be comfortable with the water.
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My Child has SEN are they still able to come to you?We are happy to take ANY child on. We may speak to you about a plan of action to see what is easiest.
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Does my child need to bring goggles?We recommend that every child brings a pair of goggles with them. If you have lost them don't panic we have some spares.
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When will my child move up?We try to keep your children moving up stages, it might seem that your child has been in a group for longer then usal but we change the groups frequently. We try to move a child up every term.
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Can I watch my child swim?We are happy for any adult to watch from outside but due to space on poolside we cannot have adults sit on poolside. We offer Adult days when you can come in and watch your child swim.
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Do I need to stay?We ask that if your child is 7 or younger you stay on site (by the pool) so we can locate you incase of an emergency.
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How do I pay?We email out an invoice to you via PayPal. We are happy if you would like to pay in installments please just drop us an email.
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My contact details have changed.No worries email us and we can change this.
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Who can I speak to if I have a concern?We prefer you to email one of our admin team but any of our teachers are happy to help on poolside. If it is safeguarding concern please direct your concerns to Georgina (Director) director@swimwellstroud.co.uk
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